The client has saved $200,000 and gained an incalculable amount of new business thanks to the platform’s efficiency and professional look. Corpsoft.io has delivered outstanding work, but they’ve excelled overall in project management. They use SCRUM sprints and Jira and are responsive partners.
💬Project summary:
Corpsoft.io provides mobile app development services for a back-office solution company. They’ve built payroll, time-tracking, electronic signing, and several other features using Laravel, JavaScript, and PHP.
[#D9EAD3]BACKGROUND[/#D9EAD3]
❓ Introduce your business and what you do there.
💬 "I’m the COO at My Office Help, a virtual back-office solution for the home services industry. We primarily provide scheduling and dispatching services for plumbers, electricians, heating and cooling, and electrical services, as well as business coaching, marketing, accounting, and bookkeeping services."
[#D9EAD3]OPPORTUNITY / CHALLENGE[/#D9EAD3]
❓ What challenge were you trying to address with Corpsoft.io?
💬 "We had several inefficient processes, or in many cases, we lacked procedures because we didn’t have the infrastructure to support what we needed, mainly when it came to managing employees, HR opportunities within the bounds of the law, tracking our calls, performance indicators, hiring applicants, and getting electronic signatures for documents. We knew that getting our own platform was essential for that."
[#D9EAD3]SOLUTION[/#D9EAD3]
❓ What was the scope of their involvement?
💬 "Corpsoft.io helps us with mobile app development. Whenever we think we’re getting done, we come up with half a dozen new things we want to add. They’re always more than happy to do them for us. Initially, we had a couple of Zoom calls to establish the scope. We sent some information and gave them the source code for the platform. Then, they came up with a comprehensive set of options.
The app is built with a Laravel framework; it uses JavaScript and PHP and is hosted on an Amazon server. The prime backend duties and core features are tracking the payroll and time records for employees, tracking paperwork for HR, getting electronic signatures and authorizations, managing legal intricacies, tracking our inbound and outbound calls, doing comprehensive reporting, sending records of every call to our clients, and having a client backend that they can log in and access the service area. It’s universal, but it’s a progressive web app rather than a traditional store-based app. It produces instant updates rather than having to re-download and update the existing application.
Additionally, our applicant tracking system launches next week; they’ve built it from scratch. We’ll be able to move away from Indeed and have our internal pipeline system. We currently have one team working on UX/UI, one on infrastructure, and one on feature requests. "
❓ What is the team composition?
💬 "Currently, we have three teams working on specific elements of the platform. We’ve interacted with the CEO, but our primary contact is with Kateryna (Product Delivery Manager) and Darya (Product Management & Operations). We also communicate with two team leads that manage our account."
❓ How did you come to work with Corpsoft.io?
💬 "We initially advertised on Fiverr. Someone in Pakistan built a nonfunctional basic app version for a couple of thousand dollars. It became unusable, so we went back to Fiverr. Corpsoft.io’s CEO approached us and gave us a quote. They weren’t the cheapest, but they weren’t the most expensive. Also, they had a more robust and cooperative system that allowed us to visualize and manage the project."
❓ How much have you invested in them?
💬 "We’ve spent over $60,000 so far. We work in sprints of $2,500–$3,000 every two weeks."
❓ What is the status of this engagement?
💬 "We started working together in April 2021, and our relationship is ongoing."
[#D9EAD3]RESULTS & FEEDBACK[/#D9EAD3]
❓ What evidence can you share that demonstrates the impact of the engagement?
💬 "In our case, there are many complex factors, but we can boil it down to the time we’ve saved. The more calls we can take, the more capacity we have without further expenditure. In monetary terms, we’ve easily saved $200,00 a year from the efficiencies they’ve created with this platform. Also, we’ve received an incalculable amount of new business from people who see our platform, which is significantly more advance than any of our competitors. We’re just blown away by the complexity and feel of it.
Although we can’t avoid bugs, the system we have now is much better than the one the Pakistani company used. Also, we have a live staging site. They build the features on their development site and release them to the staging site, which allows us to play around with them. Then, they stress test it and do a full test. Once we’re satisfied with it, they make adjustments or refinements and release it to the product app. However, some features are so complex that they can only be tested live."
❓ How did Corpsoft.io perform from a project management standpoint?
💬 "They use Jira to manage the workflow, and we work with a SCRUM-based system. They’ve never failed a deadline. They assign a number of points through the Jira system and usually exceed that target.
We have a Slack channel, but we reserve it for bug fixing in emergencies so we’re not cluttering the channel. It can be 12:00 a.m. or 1:00 a.m. for them, but they’re still very responsive. They usually solve issues in less than 15 minutes. On the other hand, feedback and feature requests go in emails."
❓ What did you find most impressive about them?
💬 "We could mention their technical expertise and wonderful work, but communication is their most impressive trait. They’re a Ukrainian company in the middle of the Russian Invasion, and they haven’t slowed down in the slightest. Despite having their home city destroyed, moving, scattering their teams, and subbing work to Lithuania and Poland, they’ve never missed a sprint."
❓ Are there any areas they could improve?
💬 "No, I don’t think so."
❓ Do you have any advice for potential customers?
💬 "Communication is a two-way street; it can only function if it’s met with more communication. The only times we’ve come close to missing a deadline have been when we don’t deliver feedback on time. You have to be actively involved in providing input and refining the vision — that way, the project will be better, and it’ll be completed faster."
[#D9EAD3]RATINGS[/#D9EAD3]
⭐ ⭐ ⭐ ⭐ ⭐ – Quality;
⭐ ⭐ ⭐ ⭐ ⭐ – Schedule;
⭐ ⭐ ⭐ ⭐ ⭐ – Cost;
⭐ ⭐ ⭐ ⭐ ⭐ – Willing to refer.
https://clutch.co/profile/corpsoftio#reviews
