People Also Ask
Is project modification or bug fixing included in Solutions Support?
No, the Solutions Support is only offered to keep the project going, not for its technical development. Any improvements or fixes are individually discussed and implemented as part of other services.
Can I incorporate an improvement idea for a ready-made product during Solution Support?
We can talk about your improvement idea, but implementation is not included in the Solution Support packages and should be billed individually as part of the hourly work.
When does solution support begin after the project is finished?
Following project completion, we will provide you with the final report and propose to move on to a partnership format. The Solution Support begins as soon as you agree and pay for the first month.
Do I have to keep an eye on when my monthly Solution Support service expires?
No, your account is automatically debited to pay for the service. You don’t have to do it manually every month.
Can I switch to a different Solution Support package if I already have one?
Yes, simply notify us that you want to switch packages. The new package will be activated as soon as we receive payment for it.
Can I cancel my subscription to solution support if I've already paid for a month's package?
Yes, it’s not a problem. You have the option to cancel the subscription at any time. It will be available to you for the rest of the paid month, but you will not be billed for the next month.