Description and Challenges
The Corpsoft Solutions team first encountered this project in November 2023 when the client approached us with their consulting services platform. Having already developed a successful concept that attracted investments, the client now sought to create a fully functional platform along with a progressive web application (PWA). The idea was to offer a seamless user experience where people could browse expert profiles, check their availability, and book consultations directly through the platform. However, the client faced several challenges that only experienced professionals could handle. These issues included:
– How to simplify the booking process while displaying prices and available slots?
-How to integrate secure video calls and ensure smooth communication between users and experts?
– How to build a scalable platform with future expansion in mind, including the development of a PWA to increase accessibility?
At Corpsoft Solutions, these are challenges we’ve solved many times before. We dove into the project, ready to bring the best digital solutions to life and breathe new energy into our client’s business.
Key Features Implemented in Expert Consultation Platform
We developed several key features to meet the client’s needs, improving the interaction between users and experts. These include:
1. Browsing and Booking
Users can explore expert profiles, and review their experience, availability, and preliminary pricing. Booking a session is simple, with time slots selected directly from the expert’s profile.
2. Expert Management
Experts can list their qualifications, set pricing, and manage their availability in real-time.
3. Video Call Integration
WebRTC-based video calls enable smooth communication during booked sessions, ensuring high-quality interaction.
4. Monetization
The platform is designed to generate revenue through a percentage of balances topped up and funds withdrawn by experts.
5. PWA Development
Once the web version is completed, the platform will be enhanced with a PWA to provide users with flexible, mobile-friendly access to the service.
Value of Creating a Marketplace for Consulting Services Platform
This project is an example of a marketplace where creating a well-functioning market significantly increases its value, transforming it into a comprehensive platform for expert consultations. We made the platform user-friendly for clients seeking expert advice by:
– Simplifying the booking process
– Facilitating direct communication via video calls
Experts, in turn, benefit from an organized system where they can easily manage their schedules and earnings. This two-sided marketplace fosters trust and transparency, ultimately boosting user engagement and expert participation.
Impact on Business
Since its launch, our client project has seen positive growth in both user numbers and expert registrations. The easy booking system, combined with transparent pricing and real-time availability, has led to higher user satisfaction. The video call feature has been invaluable, enabling full face-to-face consultations and greatly enhancing the platform’s value. The monetization model has created a reliable revenue stream, ensuring the platform’s long-term sustainability.
The Tech Stack Used During the Development of the Consulting Services Platform
To ensure the platform’s scalability and reliability, our team employed a modern tech stack, including:
– Laravel for the backend, providing robust performance and security
– Vue.js/React.js for the frontend, delivering a responsive and intuitive user interface
– PostgreSQL as the database for efficient data management
– Stripe integration for secure payment processing
– Google Calendar integration for managing experts’ availability
– WebRTC for real-time video communication during booked sessions
This tech stack provides a solid foundation for future growth, including the development of the PWA.
