- Basic Plan: Ideal for businesses seeking foundational monitoring and actionable insights without committing to additional work. This plan ensures stability and provides flexibility to address system improvements separately.
- Standard Plan: Perfect for medium-sized projects that require more proactive maintenance. With included hours for issue resolution and improvements, this plan provides both hands-on support and transparency.
- Premium Plan: Tailored for businesses with complex systems or high demands. This plan offers unlimited support, a dedicated team, and a focus on continuous improvements and long-term scalability.
Yes, we provide issue resolution within the Standard and Premium plans. Thus, when choosing the Support plan, please consider the following terms:
- Basic Plan: No proactive issue resolution is included; all work is billed separately at an hourly rate.
- Standard Plan: Includes up to 20 hours of proactive issue resolution, additional hours are billed separately.
- Premium Plan: Includes up to 80 hours of proactive issue resolution, covering a wide range of fixes and improvements within the plan. Additional hours beyond 80 may incur extra costs, depending on the agreement.
Submit requests via email, Slack, or phone with a description and visuals — we’ll respond promptly.
Our approach is based on flexibility. If you decide to continue the maintenance independently, you can terminate the support plan by notifying us via email. It will take effect at the end of the current billing cycle or immediately (if requested).